Shipping & Returns
Please note that nearly all Logo Infusion dye sublimated apparel and accessories are custom-made to order. Thus, we have a strict Return/Exchange/Cancellation policy. Details listed below:
The customer is responsible for all shipping charges associated with product retrieval and newly issued product.
The following items are eligible for product returns/exchanges:
- Logo Infusion Original Jerseys
- Logo Infusion Original Strike Sleeves and Microfiber Towels
- NOTE: All items must be in new, unworn condition, with original packaging required in the return.
The following items are not eligible for product returns/exchanges:
- Personalized product (i.e.: items with a Name Addition)
- Product that is 30 days passed its delivery date
- Product that has been worn or used.
All other returns/exchanges are subject to management discretion based on items ordered.
ALL RETURNS WILL BEGIN AS STORE CREDIT. MANAGEMENT APPROVAL REQUIRED FOR FUND REIMBURSEMENT. ALL EXCHANGES WILL BE OFFERED AS SIZE EXCHANGES ONLY - NO OTHER OPTIONS ARE AVAILABLE.
Online Return Requests
If a refund is approved, you should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Customers have 48 hours from the time an order is placed to cancel or change an order. Due to the custom nature of our business, no cancellations are accepted after this time has elapsed.Shipping - General
We can ship to virtually any address in Europe. If you want your order to be shipped to the US - please order directly in the US and use the website http://www.logoinfusion.com. Thank you. The shippiing costs will be shown at checkout. All shipping costs are weight-based. You will find them on each product site, as well as the total weight on the checkout page.
Payments are received via bank transfer or via Paypal.